Claims

SLE values the choice you make to place your business with us. In the event you need to make a claim, we want to prove to you that your decision was the correct one.

  • We respond to all new claims from our insureds within five working days.
  • We respond to correspondence and routine information requests from our insureds within five working days.
  • We will keep our customers informed of the claim as it progresses by phone, e-mail and when required, personal visits.

SLE has a centralised claims division located in Sydney.

SLE will minimise the effects of a loss on your business by ensuring the right person handles your claim.

Our claims division specialises is Liability, Fire and Property, Marine, Personal Accident and Financial Lines.

Each section has a dedicated Senior Claims Officer and all staff are specialists in handling claims in their line of business.

We also utilise an extensive external panel of specialists to assist with the efficient management of claims.

Our goals are to deliver prompt, fair, efficient courteous and helpful service to our customers.